WORK WITH US
CUSTOMER SERVICES MANAGER
Do you love the outdoors and have an adventurous spirit?
Come and work for Te Ata Adventure & Supply as a Customer Services Manager!
Te Ata means Dawn in Te Reo Māori – the first dawn in the world. It was created to help people awaken their adventurous spirit and bring them closer to nature and all that it has to offer. We are looking for a Customer Services Manager to help us awaken more people to the adventure of life.
Formed in 2021, Te Ata has taken New Zealand adventure by storm. Our rooftop tents have been designed to bring comfort and safety to the next level, with a versatility so whole families can go on adventures and explore the world together. Does this sound like you? Read on!
As a Customer Services Manager you will ensure the highest level of customer service is provided at all times. This role will include a large amount of customer services administration work; role addressing customer queries, arranging deliveries, and addressing any concerns in addition to physical customer services work; physically installing tents on rooftops and making deliveries as required. To ensure seamless sales and ultimate customer experience this role also includes some workshop and storage management which includes unloading containers and undertaking stock takes.
The successful candidate will have great passion for the outdoors, great people skills, crisp communication, and a general flair for growing business.
This position is available for an immediate start so if this role sounds interesting and you are motivated by a challenge then we would love to hear from you.
Please apply below, attaching your CV and Cover Letter.
Specific Duties & Responsibilities
1. Ensures the highest customer service is provided at all times.
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Actively builds and manages relationships with customers and ensures the highest level of services is provided personally and by Te Ata at all times.
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Is completely accountable for the customer services process and results.
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Undertakes customer deliveries
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Installs products
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Proactively develops processes to ensure the highest level of customer service is upheld at all times.
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Manages all customer service escalations. Clarifies the customer's complaint, determines the cause of the problem, selects and explains the best solution to solve the problem, expediates correction or adjustment and follows up to ensure resolution.
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Actively implements learnings for smoother operations in the future.
2. Manages the workshop for full-service service
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Actively manages the workshop and storage facility to best support the growth of the business
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Unloads containers and moves products as required
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Undertakes stock takes
3. General business support
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Undertakes various other tasks on an ad hoc basis to truly support the growth of Te Ata.
General Duties & Responsibilities
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Passion for the outdoors
a true brand ambassador -
People skills
ability to talk to anyone in a genuine way -
Written communication skills
Excellent professional level -
Goal-oriented
naturally motivated to reach goals -
Self-starter
ability to sell and assist customers without constant direction
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Assertive
Make decisions that are in line with the strategy and best for the company -
Maturity
Provide a good balance of risk-taking and judgment -
Professional
Unquestionable integrity, credibility, and character; Who has demonstrated high moral and ethical behavior -
Driven
Be driven to go above and beyond and not work to the clock or minimumrequirements
THE PURPOSE
WHAT WE EXPECT?
As the customer services ambassador of the business, the Customer Services Manager (“Manager”) ensures the highest customer service is provided at all times. This includes both customer services administration work; addressing customer queries, arranging deliveries, and addressing any concerns in addition to physical customer services work; physically installing tents on rooftops and making deliveries as required. To ensure seamless sales and ultimate customer experience this role also includes some workshop and storage management which includes unloading containers and undertaking stock takes.
