WARRANTY & RETURNS
We stand by and warranty our products with proof of purchase to the original owner against defects in materials and workmanship. Our warranty does not cover normal wear and tear, damages caused by accident, improper use, or the natural breakdown of materials over extended time and use.
Equally, abuse of product, improper handling or storage and disregard for the product care instructions are also not covered. Our products are warrantied for a period of (2 years) against defects in materials and workmanship.
To assess your warranty claim, please email us your order number, clear photos and/or videos and a quick description of what has failed to Te Ata Adventure and Supply Limited. If accepted, we will advise a return address to send the product back for assessment and testing.
We are committed to complying with all our obligations under the Consumer Guarantees Act. If a product fails due to a major manufacturing fault or material defect, we may replace, credit or refund. We may also repair it free of charge as is our right. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair the minor fault, we will replace it or offer a refund or credit at our discretion.
In addition to the above, you have a 21-day right of return to decide if the product is right for you. During this time, we will refund or exchange (plus or minus any difference in price between products being exchanged for) any product, provided that the product has not been damaged, soiled or altered.